Naftogaz's main advice is to postpone the problem and wait for the bills to be paid.
Residents of Volnovakha in the Donetsk region, where 90 percent of homes were destroyed in the first days of the war and is currently controlled by Russian troops, have received payments from Naftogaz for gas. This follows from the comments on the page of Naftogaz.
“How do you calculate payments in Volnovakha? If you are interested, I can provide a video of what our city looks like now. People since February have no light, no gas, no water, no homes … Those who stayed in the city They live in basements in the occupied city, and those who have left receive your letters of happiness. We have a special operation here and all this is staging fakes? “, – it is said in one of the comments.
In response to the client's question, the company began to explain the procedure for charging payments. >
And only after the indignant client wrote for the second time that her city is no more, in “Naftogaz” asked to pass to private messages. What to do to the inhabitants of the destroyed cities, “Naftogaz” did not answer publicly.
However later in another comment, Naftogaz gave advice on what to do with the payment for gas in the occupied territories. The company said this while answering another client's question.
The woman asked how to pay for Naftogaz's services in the occupied territories, where the Internet sometimes works partially, but mostly it does not exist at all.
Also, according to the user, there are no banks and “Ukrposhta”.
The company emphasized that during martial law gas bills can be paid by if possible, and if it is not – fines and penalties will not be charged, and will not be excluded from receiving the service.
If the client wants to pay the bill for gas, but in the village closed banks, just have access to the Internet. Then you can pay online:
- through the personal account of my.gas.ua,
- GASUA chatbot in Viber and Telegram ,
- payment systems Portmone, EasyPay,
- “Privat24”.
If the connection Not at all, Naftogaz advises to postpone this problem and wait with the payment of bills.
“We understand the current situation in the country. So please keep calm down and pay if you have the opportunity, “the response said.
